Terms of Service

1. Acceptance of Terms

Welcome to CSL Brands. By accessing or using our website, learning platform, certification services, and other applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

Nothing in these Terms limits any right you have as a consumer that cannot be waived under the mandatory law of your country of residence; see Section 12 (Governing Law and Consumer Protections).

2. Description of Services

CSL SARL provides educational and certification services, including online courses, training materials, assessments, and certification programmes, designed to help individuals and organisations develop skills and knowledge across a range of domains.

3. User Accounts

To access certain features of our Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

4. Course and Certification Fees

4.1 Platform Fee Structure

For all courses offered through the learning platform by third-party instructors or content providers, CSL SARL retains a commission fee of 17% or higher from the total course price. This fee covers platform maintenance, hosting, payment processing, marketing services, and customer support.

For example, if a course is priced at $100, the instructor or content provider will receive $83, and CSL SARL will retain $17 or more as our platform fee.

4.2 Payment Terms

All fees are payable in advance and are non-refundable except as expressly provided in our Refund Policy. We may offer various payment methods, and you agree to provide accurate and complete payment information.

4.3 Price Changes

We reserve the right to adjust pricing for our Services at any time. Any price changes will be communicated to you in advance and will apply to subsequent billing cycles.

5. Intellectual Property Rights

5.1 Our Content

All content, features, and functionality of our Services, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by CSL Brands, our licensors, or other content providers and are protected by copyright, trademark, and other intellectual property laws.

5.2 User Content

By submitting, posting, or displaying content on or through our Services, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in connection with providing our Services.

6. User Conduct

You agree not to:

• Use our Services for any illegal purpose or in violation of any laws
• Infringe or violate the intellectual property rights of others
• Attempt to gain unauthorised access to our Services or systems
• Interfere with or disrupt the integrity or performance of our Services
• Engage in any activity that could harm, disable, or impair our Services
• Share your account credentials with others or allow others to access your account
• Use our Services to transmit any malware, viruses, or other harmful code

7. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Services will cease immediately. Where you are a consumer protected by mandatory local law, any termination right we exercise remains subject to that law.

8. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except to the extent such warranties cannot be excluded under applicable mandatory law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, CSL Brands, its officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Services.

To the maximum extent permitted by applicable law, our total liability arising out of or relating to these Terms or the Services shall not exceed [TO BE COMPLETED: liability cap amount/formula, if any, to be set by CSL Brands and counsel].

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including, where applicable, liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Governing Law and Consumer Protections

These Terms are governed by the laws of [TO BE COMPLETED: governing law chosen by CSL Brands], without regard to conflict-of-law principles, subject to the following:

• If you are a consumer habitually resident in the European Union or the United Kingdom, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence.
• If the mandatory consumer-protection law of your country of residence grants you the right to bring proceedings before your local courts, this clause does not deprive you of that right.

Subject to the above, the courts of [TO BE COMPLETED: competent courts / venue] have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

11. Dispute Resolution

Before initiating formal proceedings, you agree to first contact us at legal@csl-brands.com, so that we can attempt, in good faith, to resolve the dispute informally within [TO BE COMPLETED: informal resolution period, e.g. 30 days].

If we are unable to resolve the dispute informally, either party may pursue the dispute before the courts identified in Section 10, or through [TO BE COMPLETED: whether CSL Brands wishes to offer mediation or arbitration as an alternative to court proceedings, and the rules that would apply].

This Section does not limit any right you have to bring a claim before a consumer protection or data protection authority, or, where applicable, to participate in an EU Online Dispute Resolution procedure.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website, updating the "last updated" date, or through other communications.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@csl-brands.com
Address: CSL SARL, Douala, Cameroon